Terms & Conditions

1. Corporate Identity & Legal Status

Welcome to GATTES INN HOTEL LTD, proudly incorporated as a private company limited by shares under The Companies Act 2019 (Act 992)[cite: 9].

• The primary nature of our authorized business is to run a hotel[cite: 9].
• Pursuant to section 18 of The Companies Act 2019 (Act 992), the company holds the full powers of a natural person of full capacity[cite: 9].
• The liability of the members of the company is strictly limited in accordance with our registered constitution[cite: 9].

2. Booking & Payment Policy

All reservations made via our online portal, direct telephone lines, or through affiliated travel agents are subject to strict inventory availability and payment verification.

⚠️ MANDATORY 3-HOUR PAYMENT WINDOW When a client makes a booking, the reservation is temporarily marked as Confirmed (Pending Payment). The client must proceed to make the requisite payment to secure and reserve the room within a strict window of 3 hours. Failure to remit payment within this 3-hour timeframe will result in the reservation being automatically and irrevocably cancelled by our central ledger system.

Accepted modes of payment include Mobile Money (MoMo), Visa, MasterCard, and direct bank transfers. Walk-in guests are required to settle all room tariffs in full prior to key hand-over.

3. Check-In & Check-Out Procedures

In adherence to the Ghana Tourism Authority (GTA) guidelines for the hospitality sector, strict check-in and check-out parameters are enforced to allow for meticulous housekeeping.

• Check-In Time: 14:00 GMT (2:00 PM) onwards.
• Check-Out Time: 11:00 AM GMT strictly.
• Guest Registration: A valid, government-issued Identification Card (Ghana Card, ECOWAS Identity Card, or International Passport) is mandatorily required upon check-in for the completion of the Guest Registration Folio.
• Requests for Early Check-In or Late Check-Out are strictly subject to room availability and may attract a 50% Day-Use surcharge.

4. Cancellation & No-Show Policy

We understand that travel itineraries may fluctuate; hence, our cancellation policies are structured to offer fairness to both the guest and the establishment.

• Standard Cancellation: Bookings must be formally cancelled at least 24 hours prior to the scheduled Check-In time to avoid a penalty.
• Late Cancellation: Cancellations executing less than 24 hours prior to arrival will incur a penalty equivalent to one night's prevailing room tariff.
• No-Show Policy: In the event of a "No-Show" (where a guest fails to arrive without prior notification), the hotel reserves the right to retain 100% of the initial deposit or the first night's tariff, subsequently releasing the room back into available inventory.

5. Statutory Levies & Taxes

In strict compliance with the Ghana Revenue Authority (GRA) directives for the hospitality industry, all advertised tariffs and services are subject to mandatory statutory deductions.

• All room rates, food & beverage charges, and spa services are subject to the standard Value Added Tax (VAT).
• Additional levies including the National Health Insurance Levy (NHIL), GETFund Levy, COVID-19 Health Recovery Levy, and the Tourism Levy of 1% are applicable and will be explicitly itemized on the final folio/invoice.

6. Guest Conduct & Liability

Gattes Inn Hotel Ltd is dedicated to providing a secure, serene, and premium environment for all patrons.

• Right of Admission Reserved: Management unconditionally reserves the Right of Admission. Disruptive behaviour, harassment of staff, or engagement in illicit activities will result in immediate eviction without a refund.
• Property Damage: Guests shall be held financially liable for any damage inflicted upon hotel property, fixtures, or amenities during their occupancy.
• Personal Valuables: While the hotel provides 24/7 security and in-room electronic safes, Gattes Inn Hotel Ltd assumes no liability for the loss, theft, or damage of un-secured personal valuables or cash.